Refund policy

We want you to feel confident and delighted with every piece you choose from us. But if you change your mind, we’re here to help.

14-Day Returns

You can return your order within 14 days of receiving it for a full refund.

To be eligible for a return:

• Items must be unused, unworn and in their original condition
• Items must be returned in their original packaging
• Proof of purchase needs to be provided (order confirmation number or receipt)
  

Hygiene Items (Earrings and Pierced Jewellery)

For hygiene and safety reasons, items designed to be worn in piercings (such as earrings) are exempt from the 14-day returns period.

How to Return

1. Contact our team at customersupport@nuggetandco.co.uk within 14 days to request a return - make sure you include your order number
2. Securely pack the items (including original packaging) to avoid damage in transit
3. Send to the return address we provide
4. We recommend using a service which will insure your purchase. We are not liable for items lost in transit. In the event this happens the loss will be recoverable from the carrier you used.

Refunds

Once we receive and inspect your return:

• We’ll issue your refund to the original payment method within 5–10 working days
  

Faulty or Incorrect Items

If your item arrives damaged or isn’t what you ordered:

• Please contact us as soon as possible (ideally within 48 hours of delivery)
• Include photos of the item and packaging so we can help quickly
• If a refund is necessary we will refund the cost of the item and return postage.

Faulty items will be repaired or replaced under our Warranty.

If you have any questions about returns, refunds or your order, we’re here to help.
Just email us at customersupport@nuggetandco.co.uk — we want every piece you own from us to feel special.